Refund policy

 

At Drape Clothes, we want you to have a smooth shopping experience. Please read our return policy carefully before placing an order.

1. Return Window

Return requests must be submitted within 24 hours of delivery.

Any return request submitted after the 24-hour period will not be accepted.

The 24-hour period starts from the date and time the order is marked as delivered.

2. No Exchange

Drape Clothes does not offer exchanges.

We do not provide exchanges for:

  • Size

  • Color

  • Style

  • Fit

  • Product preference

  • Any other reason

If you require a different size, color, or style, you may place a new order after completing the return process, subject to product availability.

3. Return Charges

A flat ₹99 return fee applies to every eligible return, regardless of the reason for return.

The ₹99 return fee covers return shipping and will be deducted from the eligible refund amount.

The ₹99 return fee applies to returns requested due to:

  • Size or fit issues

  • Change of mind

  • Color preference

  • Style preference

  • Product preference

  • Damaged items

  • Defective items

  • Incorrect items

  • Any other eligible return reason

The ₹99 return fee is non-refundable and will be applicable even when the return is approved due to a damaged, defective, or incorrect item.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, you must contact Drape Clothes within 24 hours of delivery.

You may be required to provide clear photos and/or videos showing the product and the issue.

Drape Clothes will review and verify the claim before approving the return.

If the claim is approved, the product may be returned in accordance with this policy.

The ₹99 return fee will still be deducted from the eligible refund amount.

Claims submitted after 24 hours of delivery may not be accepted.

False, fraudulent, misleading, or repeated claims may result in restrictions on future returns or COD orders.

5. Return Eligibility & Product Conditions

To be eligible for a return, the product must:

  • Be unused

  • Be unworn

  • Be unwashed

  • Have all original tags attached

  • Be in its original packaging

  • Be in its original condition

  • Not have any stains, marks, odors, damage, or signs of use

  • Include all accessories, packaging, labels, and other items received with the order

Products that have been worn, washed, altered, damaged, stained, or otherwise used may not be accepted.

The returned product will be subject to a quality check.

If the product does not meet the return conditions, Drape Clothes reserves the right to reject the return and/or refund.

6. Non-Returnable Products

The following products may not be eligible for return:

  • Products specifically marked as Final Sale

  • Products specifically marked as Non-Returnable

  • Products that have been worn or washed

  • Products without original tags

  • Products returned without original packaging

  • Products damaged after delivery due to customer handling or use

  • Products altered, modified, or customized by the customer

  • Products that fail the quality check

7. Return Process

To request a return:

  1. Submit your return request within 24 hours of delivery through the available Drape Clothes return/contact channel.

  2. Provide your order number and required order details.

  3. If applicable, provide clear photos and/or videos of the product.

  4. Drape Clothes will review the return request.

  5. If approved, a return pickup may be arranged.

  6. The returned product will undergo a quality check after it is received.

  7. If the product passes the quality check, the eligible refund will be processed.

  8. ₹99 will be deducted from the refund amount as the return fee.

Submitting a return request does not automatically guarantee approval. Returns are subject to this policy and the quality check.

8. Refund Policy

Once the returned product has been received and successfully passes the quality check, the eligible refund will generally be processed within 5–7 business days.

The refund will be issued to the original payment method or through another applicable refund method determined by Drape Clothes.

The final refund amount will be calculated after deducting the applicable ₹99 return fee.

The ₹99 return fee will be deducted from every eligible return, regardless of the reason for return.

Any non-refundable charges, where applicable, may also be excluded from the refund amount.

9. Return Pickup

Once a return is approved, Drape Clothes or its logistics partner may arrange a pickup from the delivery address.

The customer must ensure that:

  • The correct product is packed securely.

  • Original tags remain attached.

  • The product is in the required return condition.

  • The package is ready for pickup at the scheduled time.

If the pickup cannot be completed because the customer is unavailable or the package is not ready, additional pickup attempts may be subject to logistics availability.

10. Quality Check

All returned products are subject to a quality check.

A return may be rejected if the product:

  • Has been worn

  • Has been washed

  • Has stains, marks, or odors

  • Has been damaged by the customer

  • Is missing original tags

  • Is missing original packaging

  • Shows signs of alteration or use

  • Does not match the product originally shipped

  • Fails to meet the return conditions

If a return is rejected after the quality check, a refund may not be issued.

11. Order Cancellation

Orders may be cancelled within 24 hours of placing the order, provided the order has not already been fulfilled, processed, or shipped.

Once an order has been shipped, cancellation may no longer be possible.

If an order has already been shipped, the customer may need to follow the applicable return process after delivery.

12. COD Orders

For Cash on Delivery (COD) orders, refunds for approved returns will be processed through an applicable refund method communicated by Drape Clothes.

Customers may be required to provide accurate bank account or other payment details where necessary to process the refund.

Repeated returns, fraudulent claims, refusal of deliveries, or misuse of COD may result in restrictions on future COD orders.

13. Important Information

Please carefully check your order and product as soon as it is delivered.

All return requests must be submitted within 24 hours of delivery.

Drape Clothes does not offer exchanges.

A ₹99 return fee applies to every eligible return, regardless of the reason for return.

The ₹99 return fee will be deducted from the eligible refund amount even for damaged, defective, or incorrect items.

Damaged, defective, or incorrect items must be reported within 24 hours and may require photo/video verification.

All returned products are subject to a quality check.

Drape Clothes reserves the right to reject any return that does not comply with the conditions stated in this policy.

14. Policy Changes

Drape Clothes reserves the right to modify, update, or change this Return Policy at any time.

Any changes will be posted on this page with an updated "Last updated" date.

Customers are advised to review the Return Policy before placing an order.

15. Contact Us

For return-related questions or to request a return, please contact us:

Drape Clothes
Website: drapeclothes.com
Email: DRAPECLOTHES39@GMAIL.COM