Refund policy
We want you to love what you order. If something isn't right, here's how returns work at Drape Clothes.
Return Window
Returns must be requested within 7 days of delivery.
Exchange Window
Exchanges must be requested within 7 days of delivery.
Return Charges
A flat fee of ₹99 applies to all returns, charged once per return, to cover return shipping.
This fee does not apply if the return is due to a damaged, defective, or incorrect item received — in such cases, the return is free.
Exchanges are free — no return fee applies when you exchange for a different size or style.
Damaged, Defective, or Incorrect Item Claims
Claims of damaged, defective, or incorrect items must be reported with photo/video evidence within [24–48 hours] of delivery. Drape Clothes reserves the right to verify the claim before waiving the return fee. Fraudulent or repeated false claims may result in the standard ₹99 return fee being applied, or restricted return/COD eligibility on future orders.
Return Conditions
- Item must be unused, unwashed, and unworn
- Original tags must be attached
- Item must be in original packaging
- [Any exclusions — e.g., items on final sale, innerwear, etc.]
Refund Process
- Raise a return request within 7 days of delivery via [email/WhatsApp/order tracking page]
- Once approved, a pickup will be scheduled
- After the item passes quality check, your refund will be initiated (₹99 return shipping fee deducted, for returns only)
- Refunds are processed within [5–7] business days to your original payment method / as store credit
Order Cancellation
Orders can be cancelled within 24 hours of placing the order, as long as the item hasn't been fulfilled/shipped yet.
Exchange
Prefer a different size or style? Let us know at the time of your return request — exchanges are free of charge and follow the same 7-day window.